・Ordering from the website
① Select product (select variation) → Add to cart ② Cart screen (enter points, select product receiving method) → Proceed to checkout ③ Enter contact information, delivery, and payment (coupons) ④ Confirm order details → Order complete
①Select the color, size, etc. on the product page you wish to purchase and tap the [Add to Cart] button.
②You will be redirected to the shopping cart page. (If you want to move to the shopping cart page from the page you are viewing, tap the [shopping cart logo] in the upper right corner of the screen.)
Check the items in your shopping cart, enter your points, select your product receiving method, and tap "Proceed to Checkout."
(If you wish to continue shopping, please move on to another page.)
③When the checkout page appears, if you are a member, please log in. If you are a first-time user, please register as a member or proceed as is.
☆ If you register as a member, you can use points and skip the shipping address, making it convenient for your next purchase. ☆
If you have a coupon, please use it in the coupon entry field.
Please fill in and select your contact, delivery and payment details.
④Finally, check your order details and if there are no problems, tap [Confirm order] (or [Order complete]).
Your order is now complete. You will receive an email with your order details, so please check it.
☆You can check the products you have added to your favorites on your My Account page. ☆
・Order by phone
Our staff will assist you. Please feel free to call us.
TEL: 047-362-5515 Reception hours: 10:00-17:00 on business days
・Order by fax
Please fill in the necessary information on the fax order sheet and send it by fax.
FAX: 047-362-5515
・Bank transfer
Please transfer the payment to the following account within 3 days (excluding Saturdays, Sundays, and holidays) from the date of your order.
Bank transfer fees will be borne by the customer.
We will ship the product as soon as we confirm your payment.
Also, if you are having difficulty making the transfer within three days, please contact us.
If we do not hear from you within 3 days, your reservation will be cancelled.
Rakuten Bank First Business Branch [251]
Regular account 7973672
K) Sanyo Knit
・Cash on delivery
Please pay the total product price + shipping fee + cash on delivery fee in cash to the delivery person when you receive the product.
- COD fee -
Total product price (including tax) 9,999 yen or less: 330 yen handling fee 10,000 yen or more: free handling fee
・Credit card payment
You can choose from the following types of credit cards:
When entering or sending your card information, it is encrypted (SSL) so you can use it safely.
VISA/MasterCard/JCB/AMEX/Diners/Discover
- Number of payments -
One-time payment
・Amazon Pay (in preparation)
For inquiries regarding Amazon Pay, please contact us at the following address.
・Pay Later
For inquiries regarding deferred payment, please contact us at the address below.
・Delivery company
Yamato Transport
·postage
Nationwide flat rate of 500 yen (1,000 yen for Hokkaido and Okinawa Prefecture)
Free shipping for purchases totaling 10,000 yen or more (tax included)
・Delivery date and time
Regarding shipping times, we usually ship within 1 to 2 business days, but if the product is available immediately depending on the timing of order confirmation, we will ship it on the same day at the earliest.
You can also specify your preferred delivery date and time.
If you wish for the fastest delivery, please do not specify a delivery date. Please note that we may not be able to deliver your order on the desired date and time due to busy periods, traffic conditions, etc.
You can choose from the following delivery time slots:
*If there is a delay in ordering stock from each retailer, bad weather, the delivery company's circumstances, or any other reason, we will notify you by email.
・Pick up at store
We also offer pick-up at the store. Please feel free to use this service.
Reception hours: 10:00-17:00 on business days
The displayed price includes consumption tax.
Consumption tax rate: 10%
Consumption tax calculation order: Consumption tax is calculated for each product
Consumption tax fractions less than 1 yen: rounded off
Inventory is shared with physical stores.
We constantly check our inventory, but due to sales at physical stores and at events, items may be out of stock or the actual stock may be lower than the number available for purchase.
If the item you ordered is sold out, we regret to inform you that your order will be cancelled.
If there is insufficient stock for the ordered quantity or if the item is on backorder, we will work flexibly to accommodate your request.
In addition, even if an item is listed as out of stock, it may still be available through ordering from other retailers or restocking, so please feel free to contact us.
We take every precaution to ensure the quality of our products, but if the product you receive is dirty or scratched, or if it is different from the product you ordered, we will promptly exchange or return the product.
We apologize for the inconvenience, but please contact us by phone, fax or inquiry within 7 days of receiving the product.
We will cover the round-trip shipping costs. (We apologize for the inconvenience, but please return the item to the address below, cash on delivery.)
If the item is out of stock, we will refund your money.
In addition, if you wish to exchange or return a product for your own convenience, we will only accept unused products if you contact us within 7 days of receiving the product.
In this case, the customer will be responsible for the round-trip shipping costs.
Please note that we cannot accept returns or exchanges for products that have been used, damaged by the customer, or products that have been received more than 8 days ago.
-Returns and exchanges desk-
TEL/FAX: 047-362-5515
- Return address -
215, Nijisseiki-ga-Okahagicho, Matsudo City, Chiba Prefecture, 271-0086
To Nanipua
TEL: 047-362-5515
10% of your purchase amount will be awarded as points that can be used from your next purchase. (Excluding some sale items, etc.)
Points are 1 point = 1 yen and can be used whenever you like. There is no expiration date.
You can check your accumulated points by logging in and going to the My Account page [Points].
Points will be awarded once your order has been shipped.
* Membership registration is required to use points.
☆ We are giving away 1,000 points that you can use immediately to those who register as new members. ☆
*If you would like to use bonus points for your first purchase, please register as a member first before proceeding with shopping.
